Danielle Forbes, Executive Director
As the Executive Director, Dani is responsible for the successful leadership and management of the organization, ensuring the organization’s mission and the strategic direction set by the board of directors is achieved. Dani loves working with dogs and people and got her start as a service dog trainer/instructor, learning the business from the ground up. As an NSD founder and past president of the board of directors, Dani has worked in many areas of NSD’s operations as a volunteer or staff member. Outside of work she enjoys spending time with her family, horse, and dogs.
Chris McArthur, Puppy Health/Companion Dog Coordinator
Chris is the go to person for a Career Changed Dog. Chris’s love of children and dogs inspired her to get involved by volunteering in many areas at NSD, primarily with Puppy Raising, breeding, and the NSD Board of Directors in which she was a member prior to her current staff position. The most rewarding aspect of her position is the happiness the dogs bring to NSD’s clients, whether it’s a Certified Service Dog, Skilled Companion, Companion or a family pet. Chris loves to spend time with family and friends, read, walk, and take special care of Yoshee and Ricki, two of NSD’s retired breeding females.
Vicki Zettler, Program Manager
Vicki’s passion for dogs led her to begin volunteering with NSD in the evenings, and providing a finishing home for mature dogs in their final months of training. Vicki’s favourite part about working for NSD is the variety, as every dog and day is so different. She also loves getting to know the clients, and seeing the bond develop between the client and their dog. Outside of work, Vicki enjoys spending time outdoors with her husband and daughter, as well as her Cockapoo, Sophie.
Caitlin Bonaldo, Assistant Director Puppy Development and Breeding
Caitlin comes to NSD with many years in the Service Dog industry. After spending 5 years in Edmonton with her husband and 2 dogs, Caitlin moved home to Ontario to continue pursing her dream of working within the service dog industry. As the Assistant Director of Puppy Development, Caitlin works with all volunteers and dogs in the breeding and puppy program. Caitlin believes it takes a village to breed, raise, and train service puppies and thrives working within a team. Caitlin is dedicated to ensuring all volunteers and puppies have a positive experience on the road to being a Service Dog.
Rochelle Barber, Organizational Development and Training Specialist/Communications Coordinator
Rochelle comes to NSD with a background in Development, Social Services and Communications. Rochelle enjoys the opportunities this role provides to meet great people at NSD’s various events, engage and share stories as well as endless opportunities to share her love of photography capturing images of NSD’s beautiful dogs.
Crystal Mcindoo , Advanced Trainer
Life went to the dogs yeeeears ago, I’ve been training them for over 20yrs! I’ve worked with hundreds of rescue dogs to rehabilitate, retrain and re-home, I’ve taught basic puppy classes, rally obedience, scent detection and private in home training for behavioral training. I have vast knowledge about lots of different breeds and I’ve had the pleasure of being able to work with many different breeds and temperaments of canines over the years. I have three dogs of my own, Eva a Hairless Chinese Crested, Mr. Reese a Toy Xoloitzcuintlie (Mexican Hairless) and Titan an American BulldogX. My Crested and Xolo both have their Canine Good Neighbor certificates and Novice Rally-O titles with High in Trial scores! I love training because there is always something new to learn and teach. Each type of training teaches me new skills, patience and a new and better way to communicate with our canine friends. Every dog has something to teach or remind me. I previously trained professional detection dogs which are super high energy. I’m thrilled to be working with more laid back dogs with NSD!
Lynne Davidson, Fundraising Coordinator
Lynne is excited about being a part of the NSD team as the Fundraising Coordinator. Lynne has worked in Nonprofit for 10 years in various roles including, volunteer management, public and community relations, grant writing, special events fundraising and as a Deafblind Intervenor. Outside of work, Lynne enjoys live music, movies, travel, and loves spending time with her Partner, family and close friends. Lynne is a rookie dog enthusiast and the only member of the NSD team that as never had a dog, but is happy being an Aunt to the many beautiful dogs that she is lucky to be surrounded by everyday. Lynne looks forward to a long career at NSD and to working closely with members of the community, and the amazing team of staff and volunteers to make an impact on the lives of our clients.
Cindy Webb, Event Coordinator
Cindy is thrilled to be NSD’s new Events Coordinator. Cindy has 15+ years of experience in the hospitality business. She started out as a suite hostess at the Kitchener Auditorium and has worked in many areas of the hospitality industry ever since. Everywhere from Terminal Manager of Food & Beverage at Toronto Pearson Airport to General Manager of Premium at Tim Hortons Field in Hamilton. Cindy has managed many large scaled events in the premium areas though out North America such as Rogers Cup, Honda Indy, BNP Paribas Open in Palm Springs, Texas Motor Speedway 500, Four Seasons in Toronto to name just a few.
“I am so happy to be working with the National Service Dogs. How lucky am I to do what I love and be around these special dogs daily. It is a great feeling knowing what I helps make a difference in people’s lives. I am truly grateful to be a part of this amazing team. “
Cathy Klein, Puppy Program Manager
Cathy has an extensive background with both dogs and people. Her years as a puppy raiser, teacher and professional coach make her a welcome addition to the NSD team. As an experienced trainer who has taught children and adults for the past 30 years, Cathy is deeply committed to facilitating learning for both people and pups. She is thrilled to be joining the NSD community, and looks forward to her role as a Puppy Program Trainer. Cathy was a member of Canada’s women’s national soccer team; she is no stranger to hard work! Outside of her work at NSD, she enjoys coaching soccer and developing innovative programs for children of all ages.
Jessica Bosley, Puppy Program Trainer
Jessica has been working in the animal field for 13 years, and training dogs for the past 10 years. She has taught all levels of obedience and competed in agility. Jessica enjoys working with NSD and looks forward to many more rewarding years with the organization.
Lindsey Rounds, Puppy Program Coordinator
Lindsey comes to NSD with an academic background in Recreation and Leisure. She has always been an avid volunteer and began volunteering with NSD in 2018. With her passion in volunteering, she will fit right into the puppy program and working with our many volunteers. Lindsey believes transparency and consistency is vital with all volunteers and looks forward to getting to know everyone and joining in the life-changing journey NSD strives to provide.
Thea Trussler, Client Services Coordinator
Thea comes to National Service Dogs with over 30 years of experience in the field of mental health and disability services. She has worked the last 9 years with the Canadian Mental Health Association in their disability employment services as well as master trainer of Applied Suicide Intervention Skills Training and Mental Health First Aid.
Thea’s passion for partnering people with animal companions has been ingrained since her early years as an instructor with the disabled horseback riding program in her town. Currently Thea owns a wellness retreat business that operates in Ireland , works as a life coach, continues to teach ASIST and MHFA and is seen with her Great Dane, Finnegan, as her co-pilot in life.
Margie Rolston, Bookkeeper
Margie has been NSD’s Bookkeeper since 2001. She continues to keep our books in order while also handling our payroll and tax receipting. Working for NSD has become a love for Margie, not only with our adorable and lovable four legged wonders, but the two legged dedicated staff as well. In her spare time, Margie loves scrapbooking, spending time with her hubby and daughter, and making others smile!